Refund, Return & Shipping Policy
1. Scope
This policy applies to all orders placed through szmizeno.com or referenced inquiry forms, unless superseded by a separate written agreement.
2. Quotations and Order Confirmation
- All quotations are valid for 30 days from the date of issue unless otherwise stated.
- An order is binding only upon written confirmation by both parties and receipt of agreed deposit.
- Prices are EXW Shenzhen unless otherwise agreed. Shipping, insurance, taxes, and import duties are the buyer's responsibility unless explicitly included in the Proforma Invoice.
3. Customized / OEM / ODM Products
Products manufactured to your specifications (custom colors, dimensions, branding, OEM/ODM designs) are non-refundable and non-returnable except where there is a verified quality defect covered under the warranty (Section 5).
4. Standard (Stock) Products — Returns
- Return requests must be submitted within 14 days of delivery.
- Returned items must be unused, in original packaging, and in resalable condition.
- A 15% restocking fee applies to all accepted returns to cover inspection, repackaging, and handling.
- Buyer is responsible for return shipping costs and shipping damage.
- A Return Merchandise Authorization (RMA) number must be obtained before any return is shipped.
5. Warranty and Quality Issues
- All products carry a 12-month limited warranty against manufacturing defects from the date of delivery.
- If a defect is reported within the warranty period and verified by our QC team, we will, at our option: repair the unit, replace it, or refund the purchase price.
- Warranty does not cover: damage from improper installation, misuse, lack of maintenance, modification, normal wear, or acts of nature.
- Warranty claims must include photos, the unit's serial number, and a written description of the issue.
6. Shipping and Delivery
- Standard terms: EXW Shenzhen / FOB Shenzhen / CIF / DDP as agreed in the Proforma Invoice.
- Production lead times are estimates; we are not liable for delays caused by force majeure, customs, or carrier issues.
- Buyer is responsible for verifying local import regulations, certifications, and any required permits prior to order.
7. Order Cancellation
- Orders for standard products may be cancelled within 24 hours of placement at no charge.
- Orders for customized / OEM / ODM products cannot be cancelled once production has begun. Pre-production cancellation may incur a design / tooling fee.
- Deposits are non-refundable once spent on materials or production tooling.
8. Damage in Transit
- Damage must be noted on the carrier's delivery receipt at the time of delivery. Photographs of packaging and damaged goods must be sent to us within 48 hours.
- We will assist in filing claims with the carrier; replacements or refunds are subject to carrier claim approval.
9. Refund Processing
- Approved refunds are processed within 10 business days via the original payment method.
- Bank transfer fees and currency conversion charges are borne by the buyer.
10. Contact & RMA Requests
For all return, warranty, or refund requests:
Phone / WhatsApp: +86 139 2333 0599 · WhatsApp +86 177 0408 6849
Email: info@szmizhinuo.com (Subject line: "RMA Request" or "Warranty Claim")
Address: 2nd Floor, Building 1, Dongbao Industrial Zone, 201 Wanfeng Middle Road, Bao'an District, Shenzhen, China
This is the default framework. The executed sales agreement for your specific order takes precedence.